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Need quick answers to keep your shipping on track? Browse these common questions for helpful guidance every step of the way.
What’s the difference between shipping by air and sea?
Air shipping is faster and ideal for smaller packages or urgent items, while sea shipping is more cost-effective for large or heavy shipments.
How long does delivery take?
Delivery times vary by service: air shipping usually takes 3–7 days, sea freight may take 2–4 weeks, and courier deliveries depend on destination and carrier.
Can I track my shipment?
Yes! Once your shipment is dispatched, we provide tracking details so you can monitor your package every step of the way.
What do I need for automobile shipping?
We’ll need your vehicle details, title/ownership documents, and destination information. Our team will guide you through every step, including customs clearance.
Do you offer customs brokerage services?
Yes, our brokerage service helps with all required documentation and customs processing to ensure a smooth and compliant import experience.
What is the Personal Shopper service?
If you can’t purchase an item yourself, just send us your request—we’ll buy it for you, verify the quality, and handle the shipping to your location.
What payment methods do you accept?
We accept international credit cards, PayPal, bank transfers, and even cash payments through your local agent.
Are there any service fees?
Yes, service fees vary by service type. For example, Personal Shopper requests incur a 15% fee (minimum $15). Other services may have flat or weight-based fees.
Can I use your service if I’m not on a main island?
Absolutely. We ship to a wide range of islands and remote locations. Let us know your exact address, and we’ll confirm availability and estimated delivery times.
How do I get started?
Simply fill out the request form on our website, email us, or contact your local agent. We’ll guide you from there.
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info@regionshipping.com
